Terms and Conditions

Customer Service

 

  • Shipping & Delivery
  • About the Website
  • Returns & Replacements
  • Purchase of Products
  • Copyright and Intellectual Products

 

Shipping & Delivery:

 

$10 Flat Rate Shipping on orders under $50.

 

FREE SHIPPING on orders over $50.

 

$15 Platinum Express Post Delivery option available on all orders. Please note subject to the Australia Post network platinum delivery. Tracking services provided by Australia Post. Tracking details will be supplied via email.

 

Please note that Alex & Gold use the Australia Post Network and all orders will be shipped within 48 hours unless otherwise directed. Please allow 2 – 5 days for delivery of items.

 

About the Website:

Welcome to www.alexandgold.com.au (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services').

The Website is operated by Alex & Gold PTY. LTD. (ABN 93 604 426 217). Access to and use of the Website, or any of its associated Products or Purchase Services, is provided by Alex & Gold. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Purchase Services, immediately.

Alex & Gold reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Alex & Gold updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication.

 

Returns & Replacements:

Alex & Gold may, at their sole discretion, provide a refund on the return of the Products within 60 days of purchase where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

 

Purchase of Products:

In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price').

Payment of the Purchase Price may be made through one of the following third party providers:

(a) Paypal
(b) eWay
(the 'Payment Gateway Providers')

In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

Following payment of the Purchase Price being confirmed by Alex & Gold, you will be issued with a receipt to confirm that the payment has been received and Alex & Gold may record your purchase details for future use.

Copyright and Intellectual Products:

 

The Website, the Purchase Services and all of the related products of Alex & Gold are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by Alex & Gold or its contributors.

Alex & Gold retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:

  1. (a)  the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of Alex & Gold; or
  2. (b)  the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or
  3. (c)  a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).

You may not, without the prior written permission of Alex & Gold and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party contact for any purpose. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.

 

Privacy:

Alex & Gold takes your privacy seriously and any information provided through your use of the Application and/or the Purchase Services are subject to Alex & Gold's Privacy Policy, which is available on the Application.

General :

  1. You acknowledge that Alex & Gold does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.
  2. Alex & Gold will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.
  3. Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause, and to the extent permitted by law:

(a)  all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and

(b)  Alex & Gold we will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

Use of the Website, the Purchase Services, and any of the products of Alex & Gold (including the Delivery Services), is at your own risk. Everything on Website, the Purchase Services, and the Products of Alex & Gold, are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of Alex & Gold (including any third party where the Delivery Services are made available to you) make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of Alex & Gold) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(b)  the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);

(c)  costs incurred as a result of you using the Website, the Purchase Services or any of the Products;

(d)  the Content or operation in respect to links which are provided for the User's convenience;

(e)  any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or

(f)  any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.